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Frequently Asked Questions Argentina, Bolivia, Brasil,
Cuba, Ecuador / Galapagos, Peru
For Cuba & Peru travels we work with
constantly updated manuals for our clients and answers further
questions by Email.
For direct assistance with your questions and concerns, please contact us.
From the Soultime Cuba Manual
(posted 17th June 2008):
Since October 2004 you cannot pay anymore in US dollars. In the all inclusive hotel resorts you may be able to pay here and there with Euros, but in all the other places you have to pay with cash pesos convertibles (CUC). Since April 2005 you have to pay at least around 12% commission for every money transaction by credit card. By changing cash (or traveler cheques, not issued in the USA) you pay 8% commission as a standard fee, plus a bank fee of around 4%, which comes all together close to a 12% commission as well. Note: be aware that the rates for obtaining
cash money by credit card are not the same as purchasing by
credit card. So best is to doublecheck the rates with your
bank at home enough time before you travel. You get for one Euro around 1,4 CUC (June 2008) varying on the rates of the Euro and peso convertible, including the transaction commission costs. It is not recommended to bring cash US dollars with you for your holiday, as the commission rate is around 18-20 %. Credit Cards: MasterCard & Visa, are accepted by Cuban banks. No USA credit cards are accepted. Visa cards issued in the USA will not be accepted ! American Express credit cards, no matter where issued, are not accepted ! Advice: it is advised to bring and plenty
of cash and 2 different credit cards (in case one is not accepted)
to get the cash you will need and to be sure that whatever
happens you will be not without financial means. You can not
purchase goods or services by paying with credit card on Cuba
so far. Only Visa & MasterCard Traveler’s cheques are accepted by Cadeca banks as long as they are not issued in the USA. Changing back pesos convertibles to Euros, GBP or US Dollars is no problem as long as they have the correct amount of bills for you. You might receive a rest amount in CUC or in another currency. For changing back CUC to US dollars the rate is nearly 1 to 1 (June 2008), so for changing back in this way no high commission rates are calculated as is the case for obtaining CUC with US dollars. Nb: The Cuban change offices (government) seem to stimulate the changing of CUC for USD when leaving the country. Euros might be in use in the following all inclusive hotel
resorts: Varadero; the Jardines del Rey Archipelago; Holguín;
Santa Lucía Beach, in Camagüey; Covarrubias Beach,
in Las Tunas; and Cayo Largo del Sur. In case you would like to buy eg a Cuban pizza on the street or something in a Cuban shop based on moneda nacional for Cubans, you can also pay with small coins of CUC. You will receive your change in moneda nacional or in CUC. It is not officially allowed for tourists to buy in a Cuban shop of the state (called a bodega) but our experience is that as a kind of exception it works for souvenir articles, hats and maybe even clothes. It is said that both the CUC and moneda nacional are going to disappear in 2009/ 2010 and that only one new monetary value will come in place. Also it is said in Havana is that this new money is now being printed in China (April 2008). Small coins & small bank notes are essential on Cuba ! When you receive CUC money you may ask for some big bank notes, but you will need mostly small notes on Cuba for every kind of transaction. Notes of 50 or 100 are often not accepted by small shops or services as there is no change. Do take care you have always small notes of 1, 3, 5, and 10 with you. Notes of 20 also still do work well. Further is it good to have always coins of 25, 50 centavos and 1 CUC with you, for tipping or small purchases. How & where to get CUC cash money on Cuba ? As we have already mentioned, there are on the airport several bank counters to obtain or change CUC: two next to each other in the arriving hall and two on the first floor for checking in for departure flights, located before customs (after customs is one small office, but this one is not always open). Here you can change cash money (eg cash Euros, GBP, Swiss Francs etc; cash USD is not recommended for the high transaction commission !), use traveler cheques (not issued in the USA) of Visa or MasterCard, or your credit card Visa or MasterCard (not issued in the USA). There is also an ATM downfloor in the arrival hall, but in general for Cuba it is better not to rely on the ATM¨s and you can better decide to leave your normal / debit bankcard at home. In every place the best is to go to a
change office of Cadeca. Their opening hours are more extended
then a usual bank and they are especially for tourists.
Information about travels, destinations
& prices can change within a very short notice in Latin America.
For this reason we would like to make clear that no claim
or any rights can be made on basis of the information provided
on this website or in our manuals, when it concerns general
information or the character, prices and travel itinerary
of a travel program (see:
disclaimer page).
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